Practice Support

Your front office, run remotely

A remote medical assistant, phone coverage, a practice website and in-home draws for your patients. One agreement, one monthly fee, live in about a week.

A patient checks in at the front desk of a bright, small clinic.

Remote medical assistant

Your inbox, worked all day, every weekday.

A medical assistant works your practice’s queue remotely, Monday to Friday, 9 to 5, inside your own EMR, portal and fax.

What’s included

  • Patient portal inbox
  • Faxes and referrals
  • Prior authorizations
  • Refill prep, per your protocol
  • Scheduling
  • Chart prep

All work follows your protocols. Clinical decisions, refill approvals and result dispositions stay with you. We prepare, route and follow up.

Phone coverage

Your practice line, answered.

Your line is answered live when we are available, and every voicemail is returned within one business hour. Your number does not change.

What’s included

  • Calls answered in your practice’s name
  • Voicemails returned within one business hour
  • Messages logged in your EMR as tasks
  • After-hours calls routed to your existing plan
  • Your number and carrier stay yours
A clinician in scrubs, with a stethoscope around her neck, works at a laptop.

Website and SEO

A practice patients can actually find.

A new practice website, hosted and kept up to date, plus your Google Business Profile and a piece of SEO work every month.

What’s included

  • A new practice website
  • Hosting and updates
  • Google Business Profile setup or cleanup
  • Booking links in the right places
  • Ongoing monthly SEO work
Gloved hands draw blood from a patient’s arm.

Labs at Home for your patients

In-home blood draws, without adding staff.

Your patients get access to Labs at Home in-home draws across Greater Boston and Central Massachusetts. We set up the ordering workflow with you.

What’s included

  • Added to the ordering workflow in your first month
  • Specimens go to your reference lab
  • Results return to the ordering provider
  • Patient-facing booking information for your practice

Built for independent NP practices

  • One to three providers
  • Independently owned
  • In Massachusetts

Not open yet? See Practice Support for new practices.

Add when you need it

Quoted separately, on top of Practice Support.

  • Billing and revenue cycle

    Full billing: claims, posting, denials and follow-up. Charged as a percentage of insurance collections.

  • Credentialing and payer enrollment

    CAQH, payer applications and follow-up until you are in network. Quoted per practice, by how many payers you want to join.

  • Chart migration

    Moving records into a new EMR, scoped and quoted as a project.

See what it would cost your practice.

Twenty minutes on your EMR, phones and visit volume.

Talk to us about your practice